SHIPPING CHARGES & CANCELLATION POLICY
When you add an item to the cart, shipping costs are automatically calculated based on package weight and shipping method.

Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Please note that our International delivery partners, Aramex/Blue Dart/DHL/FedEx, do not deliver “HighTea” orders on Saturdays or Sundays.

Important Notice: It has come to our notice that the Customs Departments in Colombia, Costa Rica, the Czech Republic, Germany, Israel, Indonesia, Italy, Mexico, Qatar, Portugal, Spain, Thailand and Ukraine may have begun charging an additional amount as a customs clearance fee. We at “HighTea” work with customs clearance departments in different countries to ensure that the package reaches you as quickly as possible; however, in these specific cases, the additional charge will have to be borne by the customer.

Please note that we do not accept cancellations once the orders have been dispatched from our fulfilment centre.

Delivery Partners
For International shipping, we work primarily with Aramex/DHL/FedEx, EMS(India Post) and Air Mail to deliver our teas worldwide. Express service (Aramex/Blue Dart/DHL/FedEx) takes 6-8 working days for delivery; EMS Speed Post takes 30-45 working days; and Air Mail takes 45-60 days.

For shipping to destinations within India, we primarily work with Blue Dart/Shiprocket. We use FedEx – India or EMS for Out-of-Delivery-Area (ODA) deliveries.

For further information regarding shipping and cancellation policies, see our Shipping FAQ’s. You can also email us at support@hightea.in, and we'll be glad to assist you with your order.