SHIPPING CHARGES & CANCELLATION POLICY
When you add an item to the cart, shipping costs are automatically calculated based on package weight and shipping method.

Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Please note that our international delivery partners, Aramex/Blue Dart/DHL/FedEx, do not deliver HighTea orders on Saturdays or Sundays.

Important Notice: We have been notified that the Customs Departments in Colombia, Costa Rica, the Czech Republic, Germany, Israel, Indonesia, Italy, Mexico, Qatar, Portugal, Spain, Thailand, and Ukraine may have begun charging an additional customs clearance fee. We at HighTea work with customs clearance departments in different countries to ensure your package reaches you as quickly as possible; however, in these cases, the customer must cover the additional charge.

Please note that we do not accept cancellations once the orders have been dispatched from our fulfilment centre.

Delivery Partners
For International shipping, we work primarily with Aramex/DHL/FedEx, EMS (India Post) and Air Mail to deliver our teas worldwide. Express service (Aramex/DHL/FedEx) takes 6-8 working days for delivery; EMS Speed Post takes 30-45 working days; and Air Mail takes 45-60 days.

For shipping to destinations within India, we primarily work with Blue Dart/Shiprocket. We use FedEx – India or EMS for Out-of-Delivery-Area (ODA) deliveries.

For more information on shipping and cancellation policies, see our Shipping FAQ’s. You can also email us at support@hightea.in, and we'll be glad to assist you with your order.