Order related
All queries related to orders
I did not receive my order confirmation e-mail. What do I do now?
If you haven't received the order confirmation email in your inbox, you might want to check your spam or trash folder. If you don't find the email in your spam or trash folder, do not hesitate to write to us at support@hightea.in, and one of our agents will get in touch with you as soon as possible.
How do I know my order has been confirmed?
Once your order has been logged and your bank has authorized the payment, you should receive a receipt via email, confirming your order. Additionally, you can head over to the Account page, click Orders, and see all your orders.
Can my order be modified after it has been placed?
Yes. To modify your order, email support@hightea.in with your Order number, and we'll get back to you as soon as we can. However, be sure to let us know of any changes before your order is shipped. Once the products have left our fulfilment centre, we'll not be able to modify the order.
When does “HighTea” charge my credit card?
We charge your card only after you've added items to your cart and confirmed the products you wish to buy, the shipping address and your preferred delivery option.
Shipping related
Frequently asked questions about shipping
Do you ship internationally? And how much does it cost?
Yes, we do! “HighTea” works with multiple delivery partners to deliver teas the world over. Head over to our Shipping page to see more information about costs and estimated time.
How long does it take for “HighTea” to ship out the products?
Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Please note that our delivery partners, Aramex/Blue Dart/DHL/FedEx do not deliver “HighTea” orders on Saturday or Sunday.
What if I want to change my address?
You can change the address of your order by sending us an email using this form. Alternatively, you can also email us at support@hightea.in, and we'll do it right away. Be sure to change your address before the order is dispatched from our fulfilment centre, as we can't change it once it’s been dispatched.
Packaging related
Frequently asked questions about packaging
How are the teas packed?
We're obsessed with preserving the freshness of our teas once they come over from the plantations. Our teas are stored in an odourless, cool, dehumidified environment. Our 100 gm packs are vacuum-sealed, ensuring they are protected from contamination during transit.
Product quality or ingredients
Frequently asked questions about ingredients or product quality
Do you use any artificial flavouring or synthetic substances in your teas?
No, we do not use any artificial flavouring or synthetic substances in our teas. At “HighTea”, we're committed to selling 100% natural teas, sourced fresh. We do not use any additives or synthetic flavours in our teas.
Cancellations & returns
Frequently asked questions about cancellations & returns
How do I cancel my order?
To cancel your order, please email support@hightea.in with your order details, and we'll process the cancellation promptly. Please note that we do not accept cancellations once the teas have been dispatched from our fulfilment centre.
How do you refund my money?
There are two modes of refund.
- • Store credit: You can either choose to add this money to your store credit, which you can use at a future date. This happens within 12 hours of cancellation.
- • Back to source: In this case, the money will be debited back to your account. This typically takes about 7-10 working days.
Once you've cancelled your order, “HighTea” will process the refund according to your chosen refund method.
What's your general cancellations policy?
Orders must be cancelled before the tea is shipped from our fulfilment centre. Unfortunately, once the tea has been shipped from our fulfilment centre, we will be unable to cancel the order.
I'm not too happy with the tea (or have received the wrong shipment). What do I do now?
Customer satisfaction is our top priority at “HighTea”, and we aim to ensure that our customers receive only the best quality teas! However, if you believe we made a mistake with the quality, quantity, or contents of your order, all you need to do is contact us by email at support@hightea.in. We will gladly assist you in finding the best solution.
How do I return my order?
We take pride in bringing you the freshest tea, and tea, like any other natural vegetable or fruit, is perishable. We consider returned goods to be compromised in freshness; hence, "HighTea" does not accept returns. Instead, please get in touch with us at support@hightea.in, and we will do everything we can to resolve the issue. At the end of the day, your satisfaction is what matters to us.