Order related
All queries related to orders
I did not receive my order confirmation email. What do I do now?
If you haven't received the order confirmation email in your inbox, check your spam or trash folder. If you don't find the email in your spam or trash folder, please write to us at support@hightea.in and one of our agents will contact you as soon as possible.
How do I know my order has been confirmed?
Once your order is logged and your bank has authorised the payment, you should receive a receipt via email confirming your order. You can also go to the Account page, click Orders, and view all your orders.
Can I modify my order after it has been placed?
Yes. To modify your order, email support@hightea.in with your Order number, and we'll get back to you as soon as we can. However, please let us know of any changes before your order ships. Once the products have left our fulfilment centre, we won't be able to modify the order.
When does HighTea charge my credit card?
We charge your card only after you've added items to your cart and confirmed the products you wish to buy, the shipping address, and your preferred delivery option.
Shipping related
Frequently asked questions about shipping
Do you ship internationally? And how much does it cost?
Yes, we do! HighTea works with multiple delivery partners to deliver tea worldwide. Visit our Shipping page for more information on costs and estimated delivery times.
How long does it take for HighTea to ship out the products?
Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Please note that our delivery partners, Aramex/Blue Dart/DHL/FedEx, do not deliver HighTea orders on Saturday or Sunday.
What if I want to change my address?
To change the delivery address for your order, please email us at support@hightea.in with your order number, and we will promptly make the necessary changes. Please update your address before we dispatch your order from our fulfilment centre, as we can't change it once it’s been dispatched.
Packaging related
Frequently asked questions about packaging
How are the teas packed?
We're obsessed with preserving the freshness of our teas once they come over from the plantations. We store our teas in a cool, odourless, dehumidified environment. Our 100 gm packs are vacuum-sealed to keep them fresh and protect them from contamination during transit.
Product quality or ingredients
Frequently asked questions about ingredients or product quality
Do you use any artificial flavouring or synthetic substances in your teas?
No, we do not use any artificial flavouring or synthetic substances in our teas. At “HighTea”, we're committed to selling 100% natural teas, sourced fresh. We do not use any additives or synthetic flavours in our teas.
Cancellations & returns
Frequently asked questions about cancellations & returns
How do I cancel my order?
To cancel your order, please email support@hightea.in with your order details, and we'll process the cancellation promptly. Please note that we do not accept cancellations once we've dispatched the teas from our fulfilment centre.
How do you refund my money?
There are two modes of refund.
- • Store credit: You can choose to add this money to your store credit, which you can use at a future date. This happens within 12 hours of cancellation.
- • Back to source: In this case, the money will be debited back to your account. This typically takes about 7-10 working days.
Once you've cancelled your order, HighTea will process the refund according to your chosen refund method.
What's your general cancellations policy?
You must cancel orders before we ship them from our fulfilment centre. Unfortunately, once the tea has shipped from our fulfilment centre, we can't cancel the order.
I'm not too happy with the tea (or have received the wrong shipment). What do I do now?
Customer satisfaction is our top priority at “HighTea”, and we aim to ensure our customers receive only the best-quality teas! However, if you believe we made a mistake with the quality, quantity, or contents of your order, email us at support@hightea.in. We will gladly help you find the best solution.
How do I return my order?
We take pride in bringing you the freshest tea, and tea, like any other natural vegetable or fruit, is perishable. We consider returned goods compromised in freshness; therefore, HighTea does not accept returns. Instead, please get in touch with us at support@hightea.in, and we will do everything we can to resolve the issue. Ultimately, your satisfaction matters most to us.